Welcome to Factory Direct HVAC. At Factory Direct HVAC, we offer an extensive selection of grilles, registers and diffusers as well as venting, laundry chute, and indoor air quality items. We take pride in both manufacturing and offering you these superior products. For over 100 years, we have provided outstanding customer service with representatives who are known for their extensive knowledge of our products and willingness to go the extra mile.
When will my order ship?
Orders are shipped 5 business days from the time of the order at or before 3:30 EST.
What’s your return policy?
Product returned in "like new" condition in the original packaging may be returned. Items to be returned must be returned within 10 business days. Item costs will be creditied back to the credit card used for purchase less shipping costs out. Return Shipping is not the responsibility of FactoryDirectHVAC.com and cannot be refunded.
What’s warranty do you offer?
With respect to AmeriFlow unfinished wood grilles and registers, FactoryDirectHVAC.com warrants for a period of ninety (90) days after shipment that such goods are free from defects in material and workmanship under normal service for which they were designed. With respect to all other products, FactoryDirectHVAC.com extends the same warranty for one (1) year after shipment. FactoryDirectHVAC.com’s sole obligation under the one-(1) year, and ninety-(90) day warranties is limited to one of the following, as selected by FactoryDirectHVAC.com: delivering to the purchaser a replacement for any product or part, or repair of any product or part, or refunding an equitable portion of the purchase price paid for such product or part by the purchaser, FactoryDirectHVAC.com makes no other warranty whether express or arising by operation of law, course of dealing, usage of trade or otherwise implied, costs (includes costs of removal and replacement), liabilities, or any other general, special , incidental, or consequential damages incurred in connection with the purchase of FactoryDirectHVAC.com products.
Why can't I order from your site?
Frequently this problem indicates that a secure connection to the server is unable to be made. To test whether this is the problem, go to https://www.microsoft.com (note the s after http) and see if you get through. If you can't get through to Microsoft either, then the problem is not on our end. There are two possible reasons a secure connection can't be made. Your browser may need to be upgraded, or you could be behind a corporate firewall that won't allow secure connections. In that case the solution is either to ask the network manager to fix the firewall, or to order from a computer outside the firewall.
What kind of security does your site use?
We use the Stronghold secure server, currently the second best selling secure server software, and in our opinion, technically the best product. It supports industry-standard 128-bit SSL encryption.
Why do I get a cookie?
What they are A cookie is a piece of data that a Web server gives to a Web browser. When the same browser asks the server for another page, it includes the cookie with the request. This lets the server know when a sequence of clicks all come from the same browser.
And that is all cookies do. Using cookies doesn't give the server any personal information about the person visiting the Web site.
Why we use them Yahoo! Store uses cookies to keep track of each shopper's shopping basket. When you arrives at the store, we give you a unique cookie. When you click on an Order button, we use the cookie to decide what shopping basket to put the product into.
If you don't use cookies, it has no way to know that both orders should go into the same shopping basket.
Note that Yahoo! doesn't store any information in the cookies themselves. The cookies are simply ids. Any information that is entered when placing an order is kept on our servers; the id in the cookie is merely a key.
For more information on cookies, please visit the following sites:
An Article on Cookies from HotWired A Description of Cookies from Netscape Technical Support The Yahoo! Diectory
Why does it say I am being redirected to an insecure page?
After you place your order, we send you back to whatever page they last viewed in your site. The order form is secure, and the regular site pages aren't.
Whenever you redirect from a secure to an insecure page, the browser issues a warning. And unfortunately, all the security warnings issued by the browser sound equally terrifying, whether they are really important or (as in this case) not. Your credit card info was not exposed. The message is merely about the page you get sent to after ordering.
What is a Damper?
A damper is a device used to control the volume of air passing through a duct by varying the cross-sectional area.
What is a Diffuser?
A diffuser is an outlet discharging supply air in a spreading pattern.
What is Free Area?
Free area is the actual measured perpendicular area between the fins of a grille or register.
What is a Grille?
A grille is louvered covering for an opening through which air passes.
What is a Register?
A register is grille that is equipped with a damper control valve, and that directs air in a non-spreading jet.
What is a Return?
A return is any opening through which air is removed from a conditioned space.
Orders are shipped 5 business days from the time of the order at or before 3:30 EST.
What’s your return policy?
Product returned in "like new" condition in the original packaging may be returned. Items to be returned must be returned within 10 business days. Item costs will be creditied back to the credit card used for purchase less shipping costs out. Return Shipping is not the responsibility of FactoryDirectHVAC.com and cannot be refunded.
What’s warranty do you offer?
With respect to AmeriFlow unfinished wood grilles and registers, FactoryDirectHVAC.com warrants for a period of ninety (90) days after shipment that such goods are free from defects in material and workmanship under normal service for which they were designed. With respect to all other products, FactoryDirectHVAC.com extends the same warranty for one (1) year after shipment. FactoryDirectHVAC.com’s sole obligation under the one-(1) year, and ninety-(90) day warranties is limited to one of the following, as selected by FactoryDirectHVAC.com: delivering to the purchaser a replacement for any product or part, or repair of any product or part, or refunding an equitable portion of the purchase price paid for such product or part by the purchaser, FactoryDirectHVAC.com makes no other warranty whether express or arising by operation of law, course of dealing, usage of trade or otherwise implied, costs (includes costs of removal and replacement), liabilities, or any other general, special , incidental, or consequential damages incurred in connection with the purchase of FactoryDirectHVAC.com products.
Why can't I order from your site?
Frequently this problem indicates that a secure connection to the server is unable to be made. To test whether this is the problem, go to https://www.microsoft.com (note the s after http) and see if you get through. If you can't get through to Microsoft either, then the problem is not on our end. There are two possible reasons a secure connection can't be made. Your browser may need to be upgraded, or you could be behind a corporate firewall that won't allow secure connections. In that case the solution is either to ask the network manager to fix the firewall, or to order from a computer outside the firewall.
What kind of security does your site use?
We use the Stronghold secure server, currently the second best selling secure server software, and in our opinion, technically the best product. It supports industry-standard 128-bit SSL encryption.
Why do I get a cookie?
What they are A cookie is a piece of data that a Web server gives to a Web browser. When the same browser asks the server for another page, it includes the cookie with the request. This lets the server know when a sequence of clicks all come from the same browser.
And that is all cookies do. Using cookies doesn't give the server any personal information about the person visiting the Web site.
Why we use them Yahoo! Store uses cookies to keep track of each shopper's shopping basket. When you arrives at the store, we give you a unique cookie. When you click on an Order button, we use the cookie to decide what shopping basket to put the product into.
If you don't use cookies, it has no way to know that both orders should go into the same shopping basket.
Note that Yahoo! doesn't store any information in the cookies themselves. The cookies are simply ids. Any information that is entered when placing an order is kept on our servers; the id in the cookie is merely a key.
For more information on cookies, please visit the following sites:
An Article on Cookies from HotWired A Description of Cookies from Netscape Technical Support The Yahoo! Diectory
Why does it say I am being redirected to an insecure page?
After you place your order, we send you back to whatever page they last viewed in your site. The order form is secure, and the regular site pages aren't.
Whenever you redirect from a secure to an insecure page, the browser issues a warning. And unfortunately, all the security warnings issued by the browser sound equally terrifying, whether they are really important or (as in this case) not. Your credit card info was not exposed. The message is merely about the page you get sent to after ordering.
What is a Damper?
A damper is a device used to control the volume of air passing through a duct by varying the cross-sectional area.
What is a Diffuser?
A diffuser is an outlet discharging supply air in a spreading pattern.
What is Free Area?
Free area is the actual measured perpendicular area between the fins of a grille or register.
What is a Grille?
A grille is louvered covering for an opening through which air passes.
What is a Register?
A register is grille that is equipped with a damper control valve, and that directs air in a non-spreading jet.
What is a Return?
A return is any opening through which air is removed from a conditioned space.
